Cancellations/Terms/Conditions

CANCELLATION POLICY:

Classes: You must pay in full to reserve your spot in a class.  To receive a refund, requests must be received one week prior to the first day of class.  After that time, no refunds will be issued. Makeup classes are allowed within 2 weeks of your missed classes. If you join a class once it's already in session, we do not offer refunds.  If you need to drop out a class once it has begun due to personal injury we cannot issue a refund. However, if we receive an official doctor's note, we can try to move you into the following session pending availability. For family emergencies, sick pets, moving, and all other issues, we do not offer refunds.  Please note if you are paying in installments: we offer the option to pay in installments as a courtesy to the customer.  The second installment of your payment is not negotiable for any reason. 

Date Night & Sunday Intro to the Wheel Class (4-6 PM): Sorry, no refunds. If you must reschedule, please let us know at least 2 days before your booking.

Parties: Your balance will be due 2 weeks prior to the date of your party.  Refunds will only be given up to two weeks before the date of your party.  Final head count is due two weeks prior to the date of your party. Sorry, no reimbursements for guests that do not show up.  

Summer Camp:   Early bird discount rate does not apply if you need to change your dates after March 15th.  If you cancel before May 1st you will receive a full discount.  We do not offer refunds after May 1st, 2017.  If you need to change your camp dates, do so before May 1st; otherwise we cannot guarantee your spot.

 

POLICY FOR MAKE-UP CLASSES:

Make-up classes are offered as a courtesy to students participating in either a 4 or 8-week session class, and are available on a first come, first serve basis.  Students in 4-week sessions are allowed one make-up class per session, and 8-week students are allowed 2 make-up classes per session. All of our make-up classes currently occur on Sundays.  To schedule a make-up class, please email ash@ashartshackbrooklyn.org with your desired make-up date.  

Please note that your make-up class should be completed within two weeks of your session to allow you to continue working on the pieces from your session class. If you have scheduling conflicts and will require extended time for make-up classes we are happy to accommodate you if possible. If you have any additional questions, please reach out to the email listed above.

 

AFTERSCHOOL:


We follow the New York City public school calendar. When public schools are closed, we are closed. This includes snow days and emergency cancellations.

We reserve the right to ask you to pick up your child during a class, session or camp if he/she is too disruptive and unwilling to cooperate.

Please let us know of any special issues or events in your child's life that will help us to better understand, teach, and care for your child. 

We take photos of our students at work and sometimes post them to our Instagram account. Please let us know if you do NOT want your child's photo taken or used on our social media account.